At Urban SEO, we are committed to providing top-quality SEO services to help your website achieve optimal search engine visibility and drive organic traffic. We understand that sometimes, unforeseen circumstances may arise, and we aim to address these situations fairly and transparently. Please review our refund policy carefully.
General Policy
Urban SEO operates on a no-refund policy for our SEO services. Once services have been rendered or work has commenced, we do not offer refunds. This is because SEO is a time-intensive process, and our team invests significant resources to achieve the best possible results for our clients.
Special Circumstances
While our general policy is to not issue refunds, we understand that there may be special circumstances where a refund is warranted. In such cases, refunds will be considered on a case-by-case basis at the sole discretion of Urban SEO management. Special circumstances may include, but are not limited to:
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Service Non-Delivery: If Urban SEO fails to deliver the services as outlined in the agreed-upon contract within the specified timeframe without a valid reason or prior communication, a partial or full refund may be considered.
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Severe Performance Issues: If there are significant performance issues that can be directly attributed to the work performed by Urban SEO, and all reasonable efforts to rectify the issue have been exhausted, a partial refund may be considered.
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Mutual Agreement Termination: If both parties mutually agree to terminate the service contract before any significant work has been done, a partial refund may be issued based on the proportion of work completed.
Refund Request Process
To request a refund under special circumstances, please follow these steps:
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Submit a Written Request: Send an email to our support team at info@urbanseo.pk with the subject line “Refund Request”. Include your name, contact information, service details, and a detailed explanation of the reason for your refund request.
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Review and Response: Our management team will review your request and respond within 10 business days. Additional information or documentation may be requested to support your claim.
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Resolution: If your refund request is approved, we will process the refund within 14 business days. Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Urban SEO Email: info@urbanseo.pk Phone: +92 336 4522 077
Thank you for choosing Urban SEO. We appreciate your business and look forward to helping you achieve your SEO goals.